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FAQ

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Is Orbit a CRM?

No. Orbit is a network OS — import, enrich, search, and capture people you know. It is built for relationship clarity, not pipeline stages.

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Do I need the Mac app?

For the best Day 1 (LinkedIn auto-import, Autopilot, full Pro), yes. Web works; iPhone is the companion. See Mac desktop.

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Why is iPhone “Free”?

App Store billing rules. Pro purchases on Mac/web unlock Pro on those surfaces; the iPhone binary stays Free-entitled. Capture and search still work.

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LinkedIn import failed on web

Use the Mac app for one-click import, or upload a LinkedIn export ZIP/CSV from Connect.

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Search returned no one

Usually coverage or specificity:

1. Connect LinkedIn / Google so the graph is dense
2. Ask with a company, city, or school
3. Wait for enrichment on LinkedIn URLs

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Can Orbit write email for me?

Search can help draft grounded messages. Sending mail still happens in your mail client unless a future integration says otherwise.

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Is my network trained into a public model?

Orbit answers over your private graph for your account. See Privacy and Security.

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Chrome extension?

Listed as coming soon on orbitmy.co/extensions/chrome. Use Mac today.

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More help

Contact support